FAQ Frequently asked questions
NEW USER - How to access the pictures
EXISTANT USER - Fotosko took my child's pictures last year, do I have to create a new account?
SIBLINGS - I have more than one kid photographed by Fotosko. Do I have to create an account for each of them?
No. You only need to create an account the first time you do business with Fotosko. However, you will need to link your email address in your account with the codes.
NEW EMAIL - I am using a new email address? Do I have to create a new account?
and you will receive an email to reset it.
MOBILE NUMBER -
I don't want to share my cell number, what should I do?
Since the system requires a phone number, just enter 111-111-1111 if you don't have a cell phone or don't want to share it. However, be sure to enter a valid email address to be notified when your photos are available and in order to access and order your photos. You will not receive any proofs or envelopes.
SEPARATED PARENTS -
We are separated, can we each place our own order?
Of course you can! You can even share the access code to grandparents, friends, family, etc.! Everyone can then create their account, access the photos and place their order independently.
NUMBER OF POSES - Do all children have the same number of photos?
We take a lot of photos of each child to make sure we have lots of great photos for you. We always provide at least 3-4 different poses. When we have more, we are happy to share them, as we can'tt keep these little treasures for ourselves!
DETAILS IN THE BACKGROUND - Why is there an electrical outlet behind my child?
FRIENDS PICTURE - My son has a photo with a friend but not my daughter, is this normal?
If the school (and time) allow us, we like to offer to take a photo with 1 or 2 friends. When a child did not want to take a photo of friends, we did not insist, it is optional.
FRIENDS PICTURE - My oldest told me that he took a photo with a friend but I can't see it ...
- his group
- the name of the friend (s) with whom is on the photo
RETOUCH - My child was injured the day before the photo was taken. Can you remove the scratch on his nose?
Most of the time yes. We offer a retouching service starting at $ 10 per photo. Please contact us at email@example.com for a more accurate quote.
PRINTING SHEET - What is a modular printing sheet?
A print sheet with modules allows you to choose the number of images (modules) that will be printed on the 8x10 sheet. Several templates are available. When you choose a template, the modules will be filled by default but you can change the photos as you wish. An 8x10 print sheet can contain from 1 to 16 photos.
SIBLINGS ORDER - Can I purchase the pictures of all my kids in a single order?
DIGIPACK - Where are the digital photos I bought?
You must connect to boutique.fotosko.com and click on '' My account ''.
Then click on the Digital Files tab. Here you will find all the digital files you have ordered.
DELIVERY - Where will my order be delivered?
During the free School delivery period you have 2 options: free delivery to school or home delivery for a fee of $ 8.95 plus taxes. There may be additional delivery fees depending on the weight and size of the items.
DELIVERY DELAY - When should I expect my order to be delivered?
Prints are usually delivered within 2-3 weeks of the school's order deadline. There may be exceptions such as for class books and some photo objects.
DELIVERY FEES - How much does cost Home delivery ?
To take advantage of free school delivery, you must respect the deadline.
Starting at $ 8.95 plus taxes
PCTURE BACKGROUND - Is it possible to change the background of the photo?
No. Since we take photos in the classroom without staging, we cannot change the background.
MULTIPLE POSES - Can I put more than one pose on one sheet?
When you proceed to Checkout, you will be redirect to Stripe Payment secure gateway
To do an Interac transfert:
UNABLE TO GET STATE error message
If you get this message, it means that the Delivery Details section is uncompleted. If all the fields are filled and you still have this message, change the state/province and come back to original state/province.